Maximize your customers' success with our customized Customer Success Strategies.
Benefit from our expertise gained from studies with 500+ companies
Based on the contents of our book (e-book included), the online course teaches the basics of CSM. The online course aims to give impulses necessary for successfully introducing or optimizing existing CSM structures.
Our book, which we wrote together with Prof. Dr. Dr. h.c. Michael Kleinaltenkamp offers orientation and guidance for practitioners in introducing or optimizing Customer Success Management structures based on the latest findings from science and practice.
Level Up Seminar
The online seminar provides knowledge that will enable you to develop a CSM playbook for implementing or optimizing Customer Success in your company. Learn from best-practice examples and benefit from the exchange with other Customer Success Managers. The level-up online seminar lasts four weeks. In the first week, the online course is activated, and in the following three weeks, a 2-hour online session takes place every Friday from 9-11 am. If you don't have time for the seminar right now, we offer you the possibility to book 1:1 coaching sessions directly.
Customer Success Consulting
As experts in Customer Success Management, we offer consultations, keynote speeches, and individual onboardings. We specialize in developing and implementing customized Customer Success strategies tailored to the unique needs of our clients. We also support companies in change management processes and as interims CS managers. Our goal is to provide customer success knowledge to foster self-success.
We aim to help companies optimize their customer relationships and ensure long-term success. We actively conduct research in Customer Success Management and regularly publish professional articles.
Contact us to learn more about our services and how we can help you improve customer retention and satisfaction.
Benefit from our expertise from studying 500+ companies
The core of all training and consulting formats is the Customer Success Management Wheel, which is based on our latest scientific and practical findings and represents the essence
of successful Customer Success Management
The Customer Success Management Wheel offers
managers a practical guide for implementing and optimizing their Customer Success Management strategy.
It is, therefore, an innovative tool to bring more structure into Customer Success Management processes.
Customer Success Community
We host monthly Customer Success Roundtables.
The roundtables allow you to gain practical and theoretical knowledge and insights on solving joint Customer Success challenges and obstacles in your organization.
Are you struggling to build your team? Need to know how to measure your Customer Success activities? Or how to make your customer success visible? Join us for these 60-minute sessions, where we will detail how to overcome your challenges!
If you follow the booking links, you will get to the Elopage platform. There you will find detailed information about the content of our offers and payment methods. If you have any questions, please do not hesitate to contact us. We are at your disposal and will answer all your concerns.
Before starting her doctoral studies at Freie Universität Berlin, Dr. Katharina Prohl-Schwenke worked for a software-as-a-service company, where she first heard about customer success management (CSM) and immediately became interested in it. The idea to deal with CSM scientifically in the context of her doctorate then arose. In terms of content, she systematically and sequentially investigated how suppliers in B2B markets should currently implement CSM and how customers evaluate the CSM activities of their suppliers. She also analyzed the actual impact of CSM on customers' repurchase behavior and how it leads to the desired outcome for suppliers, namely a low churn rate.
Before her doctorate, Dr. Laura Elgeti gained practical experience in a large technology group, where she worked in corporate marketing at the headquarters and as a brand manager in Shanghai. Thanks to her generalist finance, marketing, and communications education, she likes to engage with new ideas and impulses from different industries. In her doctoral thesis, she investigated the co-creation of value between suppliers and customers in B2B markets, especially among companies that offer products and services as solutions for their customers. She scientifically proved how B2B providers could market their solutions' value to attract new customers and retain existing ones.